Refund policy

We do not have a return facility as all items published on our website are Customised. 

In case of any damage or wrong size we can exchange the same item once you send the item back to us with packaging material in which the items were originally delivered. Return Items for Exchange must be unused, unworn, unwashed, undamaged and conform to our terms and conditions. You’ll also need the receipt or proof of purchase.

To start an exchange return, you can contact us at wecare@poojapopli.in with the proof and reason for exchange. If your Exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

In case of clients ordering from Outside India we accept exchange if the to & fro charges are borne by the client. 

Alterations

All alterations have a minimum lead-time of 15 days which may extend depending on the extent of alteration required. We take 2 days to confirm the possibility of alteration after receiving a request.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Pooja Popli

Please note that returns will need to be sent to the following address: 

Pooja Popli Ensembles (OPC) Private Limited, 

401, A-2, The World Spa East, Silokhra Road, Sector 30, 

GURGAON - 122001  Haryana, India.